At Amberyujiang.com, operated by Guangzhou Yinjie International Trade Co., Ltd., we want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Return Eligibility

You may request a return if:

✅ You received a defective, damaged, or incorrect item
✅ The item does not match its description on our website
✅ You changed your mind (unworn, unwashed items with original tags only)

We cannot accept returns for:

❌ Items without original tags or packaging
❌ Used, washed, or altered items
❌ Custom-made or sale items marked “Final Sale”
❌ Intimate apparel (for hygiene reasons, unless defective)

2. Return Timeframe

• Standard Returns: Within 14 days of delivery

• Defective/Damaged Items: Within 30 days of delivery

3. Return Process

Step 1: Request Authorization

Contact our customer service at amber.yinjie@gmail.com within the return period with:

• Your order number

• Photos of the item (especially if damaged/defective)

• Reason for return

We will respond within 2 business days with return instructions.

Step 2: Package & Ship

• Include all original tags, packaging, and a copy of your invoice

• Ship to:
  Guangzhou Yinjie International Trade Co., Ltd.
  Room 234, 2nd Floor, Building A, Wanrong Chuangyu Science and Technology Park
  No. 22 Chuangyuan Road, Shibi Street, Panyu District
  Guangzhou City, China

Step 3: Refund Processing

Once we receive and inspect your return:

• Approved returns: Refund issued within 5-10 business days

• Rejected returns: Item returned to you at your expense

4. Refund Methods

Refunds will be issued via the original payment method. Processing times:

• Credit/Debit Cards: 5-10 business days (depending on your bank)

• PayPal: 3-5 business days

Note: Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Policy

We currently do not offer direct exchanges. To get a different size/color:

1. Return the original item for a refund

2. Place a new order on our website

6. Damaged or Defective Items

If you receive a damaged/defective item:

1. Take photos of the damage and packaging

2. Email us within 48 hours of delivery

3. We will provide a prepaid return label or arrange replacement

7. Return Shipping Costs

• Our mistake: Free return shipping

• Change of mind: Customer pays return shipping

• International returns: Customer responsible for customs fees (if any)

Tip: We recommend using a trackable shipping method.

8. Non-Returnable Situations

We may deny returns if:

• Item shows signs of wear or damage from customer use

• Return request is made after the allowed period

• No proof of purchase is provided

9. Special Considerations for Intimate Apparel

Due to hygiene reasons:

• Underwear, swimwear, and lingerie can only be returned if unopened in original packaging

• Defective intimate items will be replaced (photos required)

10. Lost or Delayed Returns

• We are not responsible for returns lost in transit

• For delayed returns, contact your shipping carrier first

11. Contact Us

For return-related questions:

Guangzhou Yinjie International Trade Co., Ltd.
📍 Room 234, 2nd Floor, Building A, Wanrong Chuangyu Science and Technology Park
No. 22 Chuangyuan Road, Shibi Street, Panyu District
Guangzhou City, China
📧 Email: amber.yinjie@gmail.com
📞 Phone: +8615322255108

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (GMT+8)

We aim to process all returns fairly and efficiently. Thank you for shopping at Amberyujiang.com!