Welcome to Amberyujiang.com, operated by Guangzhou Yinjie International Trade Co., Ltd. (“we,” “us,” or “our”). This Shipping Policy outlines our delivery procedures, shipping times, and related terms for international customers.

By placing an order on our Website, you agree to comply with this Shipping Policy. If you have any questions, please contact us before purchasing.

1. Shipping Destinations

We currently ship to most countries worldwide, including but not limited to:

• United States, Canada, United Kingdom, Australia, Germany, France, Spain, Italy, Japan, South Korea, UAE, and more.

If your country is not listed at checkout, please contact us at amber.yinjie@gmail.com for assistance.

2. Processing Time

• Standard Processing: 1-3 business days (excluding weekends & holidays) after payment confirmation.

• Peak Season Delays: During sales or holidays (e.g., Black Friday, Christmas), processing may take up to 5 business days.

Once your order is shipped, you will receive a confirmation email with tracking details.

3. Shipping Methods & Estimated Delivery Times

We partner with trusted carriers (DHL, FedEx, EMS, ePacket, and local postal services) to ensure reliable delivery.

Note: Delivery times are estimates only and may vary due to customs, weather, or carrier delays.

4. Shipping Costs

Shipping fees are calculated based on:
✔ Order weight & dimensions
✔ Destination country
✔ Selected shipping method

You can view the exact shipping cost at checkout before payment.

Free Shipping Promotions:
We occasionally offer free shipping on orders over [X] USD. Check our homepage or promotions page for current deals.

5. Customs, Duties & Taxes

• International customers are responsible for any customs fees, import taxes, or VAT imposed by their country.

• We cannot predict or control these charges, as they vary by destination.

• If a package is held by customs due to unpaid fees, the customer must resolve this directly with local authorities.

Tip: Check your country’s import policies before ordering to avoid surprises.

6. Order Tracking

• Once shipped, you’ll receive a tracking number via email.

• Track your order using the carrier’s website (e.g., DHL, FedEx, or your local postal service).

• If tracking hasn’t updated for 7+ days, contact us at amber.yinjie@gmail.com for assistance.

7. Lost, Stolen, or Undelivered Packages

• If your package is lost in transit, we will file a claim with the carrier and either reship or refund your order.

• If the package is marked “delivered” but not received, check with neighbors or your local post office first. If still missing, contact us within 14 days for investigation.

• We are not liable for packages stolen after delivery (e.g., left at your doorstep).

8. Address Changes & Shipping Errors

• Double-check your shipping address at checkout! We are not responsible for incorrect addresses provided by the customer.

• If you notice an error within 24 hours of ordering, email us immediately at 554147247@qq.com.

• If the order has already shipped, you may need to pay for reshipping or wait for the package to be returned to us.

9. Returns Due to Shipping Issues

If you refuse delivery or the package is returned to us due to:

• Unpaid customs fees

• Incorrect/incomplete address

• Failed delivery attempts

You will be responsible for return shipping costs and any restocking fees. Refunds (if applicable) will exclude original shipping charges.

10. Contact Us

For shipping-related questions, contact:

Guangzhou Yinjie International Trade Co., Ltd.
📍 Room 234, 2nd Floor, Building A, Wanrong Chuangyu Science and Technology Park
No. 22 Chuangyuan Road, Shibi Street, Panyu District
Guangzhou City, China
📧 Email: amber.yinjie@gmail.com
📞 Phone: +8615322255108

We strive to deliver your orders as quickly and smoothly as possible. Thank you for shopping at Amberyujiang.com! 🚚💨